We have Chat Moderators/ Chat Hosts, otherwise known as “CMs”/ "CHs", for example “CM Caroline”/ "CH Caroline". It is the job of our CMs/ CHs to be there for our players to keep our chat rooms fun, friendly and safe environments. CMs/ CHs cannot deal with account queries or any form of refund.
To ensure fairness our CMs/ CHs are strictly forbidden to play any games on our site.
CMs/ CHs work independently from Gala Bingo Customer Services but if they are unable to deal with your query or problem they will refer you to our customer support team.
If you are unhappy with the behaviour of one of our CMs/ CHs or wish to make a complaint then please email Customer Services on Any complaints received will be dealt with in the strictest confidence.